Flex Viewer 3.5 - not able to print orthophoto & removal of ESRI Source on map

I am trying to create a web mapping application which uses my own template for printing. However, my orthophoto will not show up on my printed PDF output. It will only show up when I print using 'MAP ONLY'. The ortho I am using is an image service.

I am using 10.2; Flex 3.5.

Any ideas why this is occurring?

Also, is there a why to remove or alter the ESRI source which appears on the printed map?

Respectfully,
Alyson